How to Reset a Frozen Motorola Xoom Tablet

Learn how to perform both soft and hard resets on the tablet

By
Marziah Karch
Marziah Karch
Marziah Karch
Writer
  • Michigan State University
  • Emporia State University
Marziah Karch is a former writer for Lifewire who also excels at Serious Game Design and develops online help systems, manuals, and interactive training modules.
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Updated on March 14, 2021

What to Know

  • For a hard reset: Press and hold Power and Volume Up for a few seconds until the tablet restarts.
  • To return the tablet to factory default: Apps > Settings > Privacy > Factory data reset.
  • The factory data reset will remove all of your data from the Xoom.

Motorola no longer manufactures the Xoom tablet, but if you have one that isn't responding, you can try two kinds of resets. Here's how to do hard and factory resets on the Xoom and when to use each one.

Hard Reset for Frozen Xoom Tablets

To reset your Xoom when the screen is totally unresponsive, press and hold Power and Volume Up at the same time for about three seconds. The two buttons are located right next to each other on the back and side of your Xoom. This is a soft reset. It's the equivalent of yanking the batteries or totally powering the device off and back on. When the Xoom powers back up, it will still have all your software and preferences. It just (hopefully) won't be frozen anymore.

Factory Reset for Xoom Tablets

If you need to go even further than that — that is, if the soft reset didn't help — you may need to perform a hard reset also known as a factory data reset. This process wipes out all your data Only use it as a last resort or if you want your data removed from the tablet. A good example of this is if you decide to sell your Xoom. You don't want your personal data floating around after someone else has it. In general, your Xoom should to be in working order for a hard reset, so try a hard reset first if the tablet is frozen. Here's how to perform a data reset:

  1. Select Apps in the upper-right corner.

  2. Tap Settings. You should see the Settings menu.

  3. Tap Privacy in the Settings menu. 

  4. Under Personal Data, you'll see Factory data reset. Press it. Pressing this button erases all your data and restores all the factory default settings. You'll be asked for confirmation and after you confirm, your data is wiped.

If you ever get another Android phone or tablet, you don't need a new Gmail account or a new Google account. You can still download the apps you've purchased (as long as they're compatible with the new device) and use other things associated with your Google account. A factory data reset only erases the information from your tablet, not your account. 

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